'First, do no harm,' guides Marriott SOA plans

T"he MBO approach to the business side starts with the COO and CIO and includes all levels of management. While IT notoriously faces difficulty communicating the value of SOA to business people, Whitridge offered a list of tips for bridging the chasm. To get the point across in meetings, he said he found it is important to make sure the list of objectives IT offers to the business side:

• Is simple to understand and communicate
• Ensures ability to set goals and measure them
• Articulates what we have accomplished, what we are working on and what we have deferred
• Includes organization and process – not just technology
• Provides the business with realistic and affordable options
• Avoids "over commit and under deliver"
• Eliminates "boil the ocean" or "big bang" efforts "

SOURCE: SearchWebServices

'First, do no harm,' guides Marriott SOA plans

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Gary E. Smith
SOA Project Manager